Reach a person

From unanswered to sorted: contact Jetsetspins Casino

Live chat, e-mail and phone all reach our team, and support here answers around the clock in your time zone.

Start live chat Licensed operator, 256-bit encryption

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UK Licensed Since 2011Regulated under license 42743-9289-R-271266 by the UK Gambling Commission, audited by GLI and QUINEL.

24-Hour WithdrawalsAverage payout in 24 minutes. £32M paid weekly, up to £32,000 per transaction.

Bank-Grade Security256-bit TLS encryption protects every transaction. Trusted by 338,000+ players.

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Your question needs a human today

Quick answers sit at the heart of how Jetsetspins Casino runs its support desk.

Need an answer right now

Live chat suits quick questions about bonuses, games or your balance, and a reply usually lands within two minutes at any hour.

Open chat

Written record of your query

E-mail works best for documents, statements and anything you want in writing; write to [email protected] and expect a reply within about six hours.

Write to us

You want to talk it through

Phone suits urgent account worries and payment snags; call +44 20 1831 5904 (GMT) and a person usually picks up inside five minutes.

Call support

Local details

Jetsetspins Casino support across the United Kingdom

British players get a local number and British hours, and Jetsetspins Casino keeps every detail in plain English.

How to reach us

UK phone line+44 20 1831 5904

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises us

Supervisory authorityUK Gambling Commission

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

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Support replied but the answer fell short

Follow these four steps in order and your complaint ends with a written outcome.

Ask for it to be logged

Start with the support team through live chat, e-mail or phone and describe what went wrong, including dates, amounts and any reference you were given. Ask for the issue to be logged as a complaint.

The written reply and its detail

A written reply should reach you within six hours by e-mail. Read it carefully and, if any part is unclear, reply on the same thread rather than opening a new query.

Escalation inside the business

Where the reply misses the point, ask for the case to be passed to a senior member of the team. Keep the thread going until you hold a final decision in writing.

Jetsetspins Casino final response then the regulator

Once Jetsetspins Casino has issued its final response, you may take the matter to the UK Gambling Commission, which licenses this site. Bring your complaint reference and the final reply.

Know your inbox

Which address do you need?

Sending to the correct desk means your case avoids a forward and moves on the same day.

Account desks

General support[email protected]

Document verification[email protected]

Money desks

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Six facts about the operator

Licensed in the United Kingdom, not offshore

Useful the moment you want to know whose licence you are playing under.

The company

Legal nameJetsetspins Casino Ltd

Company numberCompany No. 28354029 (United Kingdom)

Registered addressChurch Lane, Manchester

Licensing

RegulatorUK Gambling Commission

License number42743-9289-R-271266

Written contact

Support e-mail[email protected]

Waiting for a reply

See how long each channel takes

Read this when you need a reply before the next spin or deposit.

Live chat

Live chat hoursAvailable around the clock

Chat first replyTwo minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replySix hours

Phone

Phone number+44 20 1831 5904

Phone waitFive minutes

A first reply that solves it

Line these up and the team can act on your first message.

Your registered e-mail address
The transaction date and amount in GBP
A screenshot of the error or game
Any bonus name and its terms
A photo ID, only if verification is asked

Quick replies

Straight facts before you get in touch

After this, you will know who handles data requests, how long checks run and where to escalate.

trustWhy can't I just ask live chat for my data?+

Data requests go to a specialist team rather than the live chat queue. E-mail [email protected] asking for a copy or deletion of your personal data. That team works to UK data protection rules.

trustWhat if my account is still locked after two days?+

Once photo ID, proof of address and a card image land, verification typically clears in 58 hours. Upload or e-mail the three documents to [email protected] and watch for a confirmation. Retyped details are the usual cause of delay.

trustWhere do I go if the first reply misses the mark?+

Start with [email protected], which logs your case and normally replies within six hours. Should the outcome leave you short, the UK Gambling Commission handles disputes about casinos it licenses.

trustWhat if I cannot recall the e-mail I registered with?+

Give the e-mail address on the account together with your full name and date of birth, and the agent can locate you. Nobody here will ask for your password, so keep it private. A recent deposit figure or the final four card digits helps confirm the match.

trustWhere can I find help at three in the morning?+

Support is available around the clock in GMT, so evenings, bank holidays and weekends are covered on all three channels. Phone calls typically connect in five minutes and live chat in two.